Shipping and Terms
- All orders placed prior to 12pm AEST on a business day will be dispatched same day.
- Orders placed on weekends, public holidays or after 2pm will be dispatched next business day.
- Please note during periods of extreme high demand, delivery times can take an additional business day.
- Please ensure delivery details are correct as once it leaves our facility we are unable to intercept it.
- Once your order has been dispatched, an email will be sent to you that will allow you to track your delivery.
- We use Australia Post service, with deliveries occurring between 8am – 5pm Monday through to Friday.
- The Ease uses Australia Post International service on International orders. These can take anywhere from 5-14 days to be delivered, dependant on the location.
- In some circumstances the receiver may be required by their countries customs regulations and government policies to pay duties and tax’s, this is the responsibility of the receiver.
- International postage will not be refunded if the customer wishes to return their order.
- Exchanges are not offered for international purchases only store credits and refunds.
We want you to love your items, so if you don't, we happily accept exchanges and returns on the provision that all items are unworn and remain in as new condition. This is determined by "The Ease" who hold the right to deny times that are damaged, marked or not in original packaging. All returns must occur within two weeks of purchase date. It is important to note that SALE items will not be refunded.
Terms of purchasePlease note all purchases outside of sale items are available to refund or exchange as above terms. All sales items are NON-refundable however we will happily discuss exchanges/ store credits with you.